Privacy Policy

This Privacy Policy describes how Pizza Inn ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects information about you when you visit our website at pizzainn-meal.click, place orders, interact with our digital services, or otherwise engage with us. We are committed to protecting your personal information and your right to privacy. Please read this policy carefully before using our services.

By accessing or using our website, placing an order, or providing us with your personal information, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of our website and services immediately.

1. Who We Are

Pizza Inn is a food service business operating in the United States. We provide online ordering, delivery, and pickup services for our customers through our digital platform.

For all privacy-related inquiries, data requests, or complaints, please contact us at the email address listed above. We will make every reasonable effort to respond to your inquiry promptly and in accordance with applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website at pizzainn-meal.click
• Online ordering systems and checkout processes
• Email, telephone, or other communications with our team
• Promotional campaigns, loyalty programs, and newsletters
• Social media pages and third-party platforms that link to this policy
• Any other services or digital touchpoints where this policy is referenced

This policy does not apply to third-party websites, applications, or services that may be linked to or from our website. We encourage you to review the privacy policies of any third-party sites you visit.

3. Information We Collect

We collect various types of information in connection with our services. The categories of personal information we may collect include the following:

3.1 Information You Provide Directly

When you interact with us, you may voluntarily provide personal information, including but not limited to:

• Identity Information: First name, last name, username, or similar identifier
• Contact Information: Email address, telephone number, billing address, and delivery address
• Account Credentials: Username and password if you create an account on our platform
• Payment Information: Credit card or debit card details, billing address, and transaction history (note: full payment card data is processed by our payment service providers and is not stored directly by us)
• Order Information: Your food preferences, order history, special dietary requirements, and delivery instructions
• Communications: Messages, feedback, reviews, customer service inquiries, and survey responses you submit to us
• Marketing Preferences: Your preferences for receiving communications and marketing materials from us

3.2 Information Collected Automatically

When you access and use our website, we and our service providers may automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, language settings, and unique device identifiers
• Log Data: IP address, access times and dates, pages visited, referring URLs, clickstream data, and error logs
• Usage Data: Information about how you navigate and interact with our website, including the features you use, links you click, time spent on pages, and actions taken
• Location Data: General geographic location inferred from your IP address; precise location data only if you explicitly grant permission through your browser or device settings
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 8 for more details)

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions who confirm the success or failure of transactions
• Delivery and logistics partners who provide order fulfillment updates
• Analytics providers who aggregate data about website usage and visitor behavior
• Social media platforms if you interact with our social media content or use social login features
• Marketing partners who may share data about your interactions with their advertising
• Publicly available sources, such as business directories or government registries

3.4 Sensitive Personal Information

We do not intentionally collect sensitive categories of personal information such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is strictly necessary and you have explicitly provided it (for example, disclosing a food allergy for safety reasons). If you provide us with information about food allergies or dietary restrictions, we treat this information with the utmost care and use it solely for the purpose of fulfilling your order safely.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and managing your food orders, including payment processing and confirmation
• Coordinating delivery or pickup logistics
• Creating and managing your customer account
• Providing customer support and responding to inquiries or complaints
• Sending order confirmations, delivery updates, and receipts
• Accommodating special requests such as dietary needs or delivery instructions

4.2 Improvement and Personalization

• Analyzing how customers use our website and services to improve user experience
• Personalizing the content and recommendations displayed to you based on your order history and preferences
• Developing and testing new features, products, and services
• Conducting internal research, analytics, and reporting
• Troubleshooting technical issues and maintaining website security and performance

4.3 Marketing and Communications

• Sending promotional emails, newsletters, and special offers where you have opted in to receive them
• Running loyalty programs and reward campaigns
• Conducting surveys and gathering customer feedback
• Delivering targeted or interest-based advertising through our website and third-party platforms
• Re-targeting campaigns that remind you of products you viewed or added to your cart

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected].

4.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations under United States federal and state law
• Enforcing our Terms of Service and other agreements
• Protecting the safety, rights, and property of Pizza Inn, our customers, and the public
• Detecting, preventing, and investigating fraud, security incidents, and other harmful activities
• Responding to lawful requests from courts, government agencies, and law enforcement authorities

4.5 Legal Bases for Processing

Under applicable United States law, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to fulfill your orders and provide our services
• Legitimate Interests: Analytics, fraud prevention, website improvement, and business operations
• Consent: Marketing communications and optional personalization features where you have given explicit consent
• Legal Obligation: Compliance with applicable laws, tax obligations, and legal processes

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary consideration. However, we may share your information with certain trusted parties under the circumstances described below:

5.1 Service Providers and Business Partners

We work with third-party companies and individuals who assist us in operating our business and providing our services. These service providers are given access to your personal information only as necessary to perform services on our behalf and are contractually required to protect it. Examples include:

• Payment Processors: Companies that securely process credit and debit card transactions on our behalf (e.g., Stripe, Square, or similar providers)
• Delivery Partners: Third-party logistics and delivery companies that fulfill your orders
• Email and Communication Providers: Services we use to send transactional and marketing emails
• Cloud and Hosting Providers: Companies that host our website and store our data securely
• Analytics Providers: Tools such as Google Analytics that help us understand website usage and customer behavior
• Customer Support Tools: Platforms that enable us to manage customer service communications
• Marketing and Advertising Platforms: Networks that help us deliver targeted advertisements

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies when:

• Required by applicable law, regulation, or legal process (including subpoenas, court orders, or regulatory requests)
• Necessary to protect the rights, property, or safety of Pizza Inn, our customers, or the public
• Necessary to detect, prevent, or investigate fraud, cybercrime, or other illegal activity
• Required to comply with tax, food safety, or other regulatory reporting obligations

5.3 Business Transfers

If Pizza Inn undergoes a merger, acquisition, sale of assets, reorganization, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if your data becomes subject to a different privacy policy as a result of such a transaction.

5.4 With Your Consent

We may share your personal information with other parties in circumstances not described above when you have given us your explicit consent to do so.

5.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information — which cannot reasonably be used to identify you — with partners, researchers, and the public for business analysis, marketing, and research purposes. This does not constitute sharing of personal information.

6. Data Security

We take the security of your personal information very seriously and implement a comprehensive range of technical, organizational, and administrative safeguards designed to protect it from unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

6.1 Technical Safeguards

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL)/Transport Layer Security (TLS) protocols. We use HTTPS across our entire website.
• Secure Payment Processing: Payment card data is processed using Payment Card Industry Data Security Standard (PCI DSS)-compliant payment processors. We do not store full card numbers on our servers.
• Access Controls: We restrict access to personal information to authorized employees and contractors who need it to perform their job functions. Access is controlled through role-based permissions and strong authentication requirements.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and other security tools to monitor and protect our network infrastructure.
• Regular Security Testing: We conduct periodic vulnerability assessments and security audits to identify and remediate potential risks.

6.2 Organizational Safeguards

• Employee training on data protection policies and best practices
• Confidentiality agreements with staff and contractors who handle personal data
• Data minimization practices — we collect only the information we genuinely need
• Documented incident response procedures in case of a data breach

6.3 Limitations

Despite our best efforts, no security measure is completely foolproof or impenetrable. We cannot guarantee the absolute security of your personal information transmitted over the internet. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the appropriate regulatory authorities in accordance with applicable law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, and in accordance with our legal obligations. The specific retention periods we apply are as follows:

When personal information is no longer required for any lawful purpose, we will securely delete or anonymize it. If deletion is not immediately possible due to technical constraints, we will isolate the data from further processing until deletion is achievable.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your browsing experience, analyze traffic, and support our marketing activities.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These enable core features such as secure login, shopping cart functionality, and session management. These cannot be disabled.
• Performance and Analytics Cookies: Collect anonymized data about how visitors interact with our website, helping us identify areas for improvement. Examples include Google Analytics cookies.
• Functionality Cookies: Remember your preferences and settings (such as your saved delivery address, language, or previously viewed items) to provide a more personalized experience.
• Marketing and Targeting Cookies: Track your activity across websites to enable interest-based advertising and measure the effectiveness of our campaigns.

8.2 Managing Cookies

You have the right to control the use of non-essential cookies. You can manage your cookie preferences through:

• Our cookie consent banner displayed on your first visit to our website
• Your browser settings, which allow you to block or delete cookies
• Third-party opt-out tools such as the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out tool

Please note that disabling certain cookies may affect the functionality of our website and your user experience. For more detailed information about the cookies we use, please refer to our Cookie Policy.

9. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights with respect to your personal information. We are committed to honoring these rights in compliance with applicable federal and state law, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and related regulations.

9.1 Rights Available to All Users

• Right to Know: You have the right to know what personal information we collect, how we use it, and with whom we share it.
• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (such as when we are required by law to retain it or when it is necessary for legitimate business purposes).
• Right to Opt Out of Marketing: You have the right to opt out of receiving direct marketing communications from us at any time.

9.2 Additional Rights for California Residents

If you are a resident of California, you have additional rights under the CCPA/CPRA:

• Right to Know (Detailed): The right to request disclosure of the specific pieces of personal information collected, the categories of sources from which it was collected, the business or commercial purposes for collection, and the categories of third parties with whom it is shared.
• Right to Delete: The right to request deletion of personal information collected from you, subject to applicable exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: The right to direct us not to sell or share your personal information. We do not sell personal information for monetary consideration. However, if certain advertising activity constitutes "sharing" under CPRA, you may opt out using our cookie management tool or by contacting us.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to purposes specified by law.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny you services, charge different prices, or provide a different quality of service based on your exercise of these rights.
• Right to Data Portability: You may request a copy of your data in a portable, machine-readable format where technically feasible.

9.3 Rights for Residents of Other States

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states with applicable privacy laws may also have rights similar to those described above. We honor privacy rights requests from all U.S. residents in good faith and in compliance with the laws applicable to their state of residence.

9.4 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]

Please include your full name, email address associated with your account (if applicable), and a description of the right you wish to exercise. We will acknowledge your request within 10 business days and fulfill it within 45 calendar days, unless an extension is required, in which case we will notify you.

We may need to verify your identity before processing your request to prevent unauthorized access to your information. Verification may require you to confirm your email address or provide additional identifying information.

You may designate an authorized agent to submit a request on your behalf. Authorized agents must provide written proof of their authorization.

10. Children's Privacy

Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13 or, where required by state law, under the age of 16. Our website is not directed at minors, and we do not market to children.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records in compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

By using our services, you represent that you are at least 18 years old. We reserve the right to terminate accounts or restrict access if we discover that a user is under the minimum age requirement.

11. International Data Transfers

Pizza Inn is based in the United States, and the personal information we collect is primarily stored and processed on servers located within the United States. However, some of our third-party service providers may be located in other countries, which means your personal information may be transferred to, stored in, or accessed from countries outside the United States.

When we transfer personal information internationally, we take steps to ensure that such transfers comply with applicable privacy laws and that adequate protections are in place, including:

• Engaging only with service providers that have implemented appropriate contractual, technical, and organizational safeguards
• Using standard contractual clauses or other legally recognized data transfer mechanisms where required
• Ensuring that any overseas data processing is conducted in accordance with the terms of this Privacy Policy

Please be aware that data protection laws in other countries may differ from those in the United States. By using our services and providing us with your personal information, you acknowledge that your data may be transferred, stored, and processed as described in this section.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or applications that are not operated by Pizza Inn. These links are provided for your convenience and information purposes only. We have no control over the content or privacy practices of these external sites and are not responsible for their privacy policies or data handling practices.

We encourage you to review the privacy policy of every website or application you visit. Linking to or from our website does not imply our endorsement of those third-party sites or their privacy practices.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals. You may, however, manage your tracking preferences using the cookie management tools described in Section 8 of this policy.

14. Applicable Law and Regulatory Framework

This Privacy Policy is governed by the laws of the United States of America, including applicable federal and state privacy laws. Key legal frameworks that inform our privacy practices include:

• California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA): Provides California residents with rights to know, delete, correct, and opt out of the sale or sharing of personal information
• Federal Trade Commission (FTC) Act (15 U.S.C. § 45): Prohibits unfair or deceptive acts or practices in commerce, including misrepresentations about data privacy
• Children's Online Privacy Protection Act (COPPA): Protects the privacy of children under 13 online
• CAN-SPAM Act: Sets standards for commercial email communications and provides recipients with the right to opt out
• Health Insurance Portability and Accountability Act (HIPAA): To the extent any health-related information is incidentally collected (such as food allergy information)
• Applicable state privacy laws from Virginia, Colorado, Connecticut, Texas, and other states with enacted privacy legislation

15. Filing a Privacy Complaint

If you believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the appropriate regulatory authority. In the United States, the relevant regulatory bodies include:

15.1 Federal Trade Commission (FTC)

The FTC enforces consumer protection laws, including privacy-related matters, at the federal level.

• Website: www.ftc.gov
• Complaint Submission: reportfraud.ftc.gov
• Phone: 1-877-382-4357

15.2 California Privacy Protection Agency (CPPA)

California residents may file complaints with the California Privacy Protection Agency regarding violations of the CCPA/CPRA.

• Website: cppa.ca.gov
• Email: [email protected]

15.3 State Attorneys General

Residents of other states may contact their state Attorney General's office to report privacy concerns or violations. Most state AG offices have consumer protection divisions that handle privacy complaints.

Before filing a complaint with a regulatory authority, we encourage you to contact us first at [email protected] so that we have the opportunity to resolve your concern directly.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal obligations, or regulatory requirements. When we make material changes to this policy, we will:

• Update the "Effective Date" and "Last Updated" date at the top of this page
• Post the revised policy on our website at pizzainn-meal.click
• Notify you via email (if you have an account or have provided your email address) for significant changes
• Display a prominent notice on our website for a reasonable period following the update

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

17. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information below:

When contacting us about a privacy matter, please provide as much detail as possible about your inquiry or request so that we can assist you efficiently. We are committed to responding to all legitimate privacy inquiries within the timeframes required by applicable law and to treating your personal information with the respect and care it deserves.

Thank you for trusting Pizza Inn with your personal information. Your privacy matters to us, and we are dedicated to protecting it every step of the way.